How to Use Snapchat for Business Marketing

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Marketing on Snapchat is about more than creating Snaps. It’s about utilizing the platform’s unique features to deliver tailored content, build a brand community, and ultimately drive business growth. This article will explore how businesses can leverage Snapchat for marketing, providing insights into the platform’s diverse features, and guidance on developing a successful Snapchat marketing strategy.

As traditional marketing avenues become increasingly saturated, the importance of finding fresh, engaging ways to connect with audiences becomes paramount. Snapchat, with its emphasis on real-time, visual communication, is an avenue that businesses can’t afford to ignore.

Understanding Snapchat

Snapchat is a multimedia messaging app known for its ephemeral content—photos and messages that disappear after being viewed. Unlike other social media platforms where content can be viewed and revisited indefinitely, Snapchat’s disappearing content creates a sense of urgency and engagement.

Snapchat’s audience is primarily comprised of young people, with a substantial proportion of users aged between 13 and 24. This demographic is often highly engaged, checking the app multiple times throughout the day, making it a valuable target for businesses.

The platform also offers several unique features for businesses, such as Snap Ads, Sponsored Lenses, and Geofilters. These features allow for creative, interactive, and targeted marketing campaigns that can increase brand visibility and engagement.

Setting Up Your Snapchat Business Account

To start marketing on Snapchat, you’ll need a business account. This provides access to Snapchat’s advertising tools, insights, and business features. When setting up your account, use a name and profile picture that aligns with your other social media profiles to maintain brand consistency.

Once your account is set up, start by building your presence. Regularly post engaging, relevant content that reflects your brand’s personality and values. Consider what type of content your target audience would find interesting and aim to provide value with every Snap.

You can also encourage existing customers or followers from other social platforms to follow your Snapchat account. Providing exclusive content or offers on Snapchat can incentivize users to engage with your brand on this platform.

Creating Engaging Content

Creating engaging content is crucial to your success on Snapchat. This involves understanding what resonates with your target audience and leveraging Snapchat’s features to deliver that content in a captivating way.

Consider using a mix of content types, including behind-the-scenes Snaps, product teasers, and user-generated content. These can provide a more intimate, authentic view of your brand, fostering a deeper connection with your audience.

Interactive content is particularly effective on Snapchat. This could involve hosting Q&A sessions, conducting polls, or using AR lenses and filters. Such content can encourage users to engage with your brand, increasing your visibility and fostering a sense of community.

Utilizing Snapchat Ads

Snapchat Ads are full-screen vertical video ads that appear between stories or within Snapchat’s curated content. They can be used to promote your products or services, drive traffic to your website, or increase app installs.

Ads can be targeted based on demographics, interests, and behaviors to ensure they reach the most relevant audience. They also include the option to add interactive elements, such as a call to action or longer-form video content, further increasing engagement.

Snapchat Ads can be created and managed through the Snapchat Ads Manager, which also provides insights into your ad’s performance. This data can inform your future marketing decisions, ensuring you’re maximizing the effectiveness of your advertising efforts.

Exploring Sponsored Lenses and Geofilters

Sponsored Lenses and Geofilters are two unique features that can elevate your Snapchat marketing. Lenses are interactive filters that users can apply to their Snaps, often resulting in fun, shareable content. Geofilters, on the other hand, are location-based overlays that can be used to promote events or locations.

Sponsored Lenses allow brands to create their own interactive filters, which users can apply to their Snaps. This can lead to widespread brand exposure, as users often share these Snaps with their friends or post them to their story.

Geofilters are particularly effective for promoting physical locations or events. When users take a Snap in a specific location, they can apply your Geofilter, promoting your brand to their followers.

Partnering with Influencers

Influencer marketing can be a powerful tool on Snapchat. Given the platform’s younger demographic, partnering with influencers who resonate with this audience can significantly increase your brand’s visibility and credibility.

When choosing influencers, consider not just their follower count, but also their engagement levels and audience demographics. It’s important to partner with influencers whose audience aligns with your target market and whose values align with your brand.

Influencers can be used to promote your products, provide authentic reviews, or take over your Snapchat account for a day. These strategies can drive engagement, foster trust, and ultimately drive sales.

Tracking Your Success

As with any marketing endeavor, tracking your success on Snapchat is crucial. Snapchat provides various metrics, including views, screenshots, and replay requests, which can help gauge your content’s performance.

For Snapchat Ads, you can track metrics like impressions, swipe-ups, and conversions. This data can provide insights into your ad’s performance and inform future marketing decisions.

Remember, it’s not just about the numbers. Listening to your audience’s feedback and observing their engagement with your content can provide valuable insights into what’s working and what’s not.

Storytelling on Snapchat

Snapchat’s ephemeral nature lends itself well to storytelling. Businesses can use the platform to create a narrative around their brand, product, or event, engaging users with a series of connected Snaps that draw them into the story.

To tell a story on Snapchat, you might create a series of Snaps that follow a progression or reveal something new over time. This could be a behind-the-scenes look at how a product is made, a day-in-the-life at your office, or a countdown to a new product launch.

The key to effective storytelling on Snapchat is to make your story engaging and authentic. Users should feel a connection to the story and be excited to see what happens next. This can create anticipation and engagement, encouraging users to regularly check your Snapchat account for updates.

Engaging with Your Snapchat Community

One of the strengths of Snapchat as a marketing platform is its ability to foster a sense of community. The platform’s emphasis on real-time, visual content creates opportunities for businesses to engage directly with their audience in a meaningful way.

There are several ways to engage with your Snapchat community. Respond to messages from your followers to show you value their input. Share user-generated content on your own story to acknowledge your followers and make them feel a part of your brand.

Hosting Snapchat contests or giveaways can also encourage engagement. This could involve asking users to send a Snap using your product, or to create a Snap with your Sponsored Lens or Geofilter. This not only generates engagement but also creates more user-generated content that promotes your brand.

Snapchat for Customer Service

Snapchat isn’t just a platform for promoting your brand and products, it can also be used as a customer service tool. Its instant, visual nature makes it a unique platform for handling customer queries, resolving issues, and providing support.

For example, businesses can use Snapchat’s video feature to create how-to guides or product demonstrations in response to common customer queries. This not only resolves the customer’s issue but also creates helpful content that can be shared with your wider audience.

You can also encourage customers to send queries via Snapchat. This provides a quick, convenient way for customers to get in touch, improving their experience with your brand.

Remember, effective customer service on Snapchat, like any platform, requires prompt, helpful responses. This can increase customer satisfaction and foster a positive image of your brand.


Snapchat offers businesses a unique and engaging way to connect with a younger, highly engaged audience. With its array of interactive features, businesses can create immersive, creative content that resonates with their target audience.

To succeed on Snapchat, businesses must understand their audience, provide value with their content, and leverage Snapchat’s unique features to maximize engagement. Remember, success on Snapchat, as with any marketing endeavor, requires patience and persistence. But with a well-planned strategy and a commitment to engaging content, businesses can reap the benefits of this vibrant social media platform.

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